Privacy Policy

1. Who We Are

Polden Publishing LTD (“Polden”, “we”, “us”, or “our”) is a company registered in the Republic of Cyprus.

Company registration number

HE 467683

Registered address

25 Martiou, 27D
MICHAEL TOWER, Flat/Office 105A
Egkomi, 2408
Nicosia, Cyprus

Contact email

[email protected]

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), Polden Publishing LTD acts as the data controller of personal data processed through the Services.

2. Information We Collect

Information you provide

• Email address (for support requests, newsletters, or account-related communication)
• Usernames or player identifiers
• Information included in support tickets or feedback submissions

Information collected automatically

• IP address
• Device type and operating system
• Platform identifiers
• Game version
• Crash reports and diagnostic information
• Gameplay analytics and telemetry
• Language and region settings

Information from third parties

If you access our Services through a third-party platform (such as Meta, Steam, PlayStation, Xbox, Epic Games Store, or similar services), we may receive information necessary to operate the Services, such as platform user IDs and account-related information.

3. How We Use Information

• Provide and operate our Services
• Improve game stability and performance
• Analyze gameplay and user behavior
• Respond to support requests
• Detect cheating, abuse, fraud, or security issues
• Operate multiplayer, social, and voice communication features
• Comply with legal obligations
• Communicate with users regarding updates, support, or important notices

Where legally required, we will request your consent before sending marketing communications.

4. Legal Basis for Processing (EEA and UK Users)

We process personal data under one or more of the following legal bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• User consent

5. Sharing Information

We do not sell personal data.

We may share information with trusted service providers that help us operate our Services, including:

• Cloud hosting providers
• Analytics providers
• Customer support tools
• Payment processors
• Platform holders and distribution services

We may also disclose information when required by law or to protect our rights, users, or Services.

6. International Transfers

Your information may be processed in countries outside your country of residence.

When required by law, we use appropriate safeguards for international data transfers, including Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain personal data only for as long as necessary to provide our Services, resolve disputes, enforce agreements, and comply with legal obligations.

When information is no longer required, it will be securely deleted or anonymized.

8. Your Rights

You have the right to request deletion of your personal data at any time, regardless of your country or region of residence. We will process such requests without restriction based on geographic location.

Depending on your jurisdiction, you may also have the right to:

• Access your personal data
• Correct inaccurate information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent

To exercise any of these rights, contact us at [email protected].

9. Children’s Privacy

Our Services are not directed to children under the age required by applicable law in their jurisdiction.

We do not knowingly collect personal data from children without appropriate legal authorization.

If you believe a child has provided us with personal information, please contact us.

10. Cookies and Similar Technologies

Our websites may use cookies and similar technologies to maintain website functionality, analyze traffic and usage, and improve user experience.

You may manage cookie preferences through your browser settings.

11. Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Third-Party Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties and encourage users to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page together with a revised “Last Updated” date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

Entity

Polden Publishing LTD · HE 467683

Registered address

25 Martiou, 27D
MICHAEL TOWER, Flat/Office 105A
Egkomi, 2408
Nicosia, Cyprus

Email

[email protected]